Learner Resources-CPCCBC4015 Prepare specifications for all construction works PSP aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Units of competency FBPBPG3004 Operate the bottle sealing process FBPBPG3007 Perform packaging equipment changeover BSBWHS311 Assist with maintaining workplace safety FBPFSY2002 Apply food safety procedures FBPOPR2068 Operate a process control interface FBPBPG3001 Operate the bottle filling process If you require RPL Kits with comprehensive benchmarking

Core units BSBOPS304 Deliver and monitor a service to customers BSBPEF301 Organise personal work priorities HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety SISFFIT032 Complete pre-exercise screening and service orientation SISFFIT033 Complete client fitness assessments SISFFIT035 Plan group exercise sessions SISFFIT036 Instruct group exercise sessions SISFFIT040 Develop and instruct gym-based exercise programs for individual clients SISFFIT047 Use anatomy and physiology knowledge to support safe and effective exercise SISFFIT052 Provide healthy eating information Electives BSBOPS403 Apply business risk management processes BSBSUS211 Participate in sustainable work practices BSBWHS332X Apply infection prevention and control procedures to own work activities BSBXTW301 Work in a team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Learner Resources-CPCCBC4015 Prepare specifications for all construction works PSP aggressive or abusive customers SIRXECM002Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all