Class Activity Book-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour UET Units of competency ICTWHS204 Follow

Units of competency ICTWHS204 Follow work health and safety and environmental policy and procedures ICTCBL322 Install

Core units AHCOCM303 Follow Aboriginal and/or Torres Strait Islander cultural protocols AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices Electives AHCOCM201 Maintain cultural sites AHCOCM202 Observe and report plants or animals AHCOCM203 Record information about Country AHCOCM301 Provide information on Aboriginal and/or Torres Strait Islander Peoples' cultural practice AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

prepare and dispatch pathology specimens MSL973015 Prepare culture media MSL973017 Assist with fieldwork MSL973018 Prepare trial batches for evaluation MSL973023 Perform fire pouring techniques MSL973025 Perform basic tests MSL973026 Prepare working solutions MSL973027 Perform techniques that prevent cross-contamination If you require RPL Kits with comprehensive benchmarking

strategies and advice BSBAUD411 Participate in quality audits If you require RPL Kits with comprehensive benchmarking

Class Activity Book-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour UET Units of competency ICTWHS204 FollowOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the