Unit Knowledge Guide-BSBOPS305 Process customer complaints Ready for Sale Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFF2004 Prepare surfaces for finishing MSFFM2001 Use furniture making sector hand and power tools MSFFM2002 Assemble furnishing components MSFFM2006 Hand make timber joints MSFFM2010 Set up

Units of competency AURLTQ102 Diagnose and repair light vehicle drive shafts AURLTQ101 Diagnose and repair light vehicle final drive assemblies AURLTX101 Diagnose and repair light vehicle manual transmissions AURTTX008 Overhaul manual transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

and academic support accordingly

Core units BSBESB401 Research and develop business plans BSBESB402 Establish legal and risk management requirements of new business ventures BSBESB403 Plan finances for new business ventures BSBESB404 Market new business ventures Elective units BSBESB301 Investigate business opportunities Group A BSBESB407 Manage finances for new business ventures Group A BSBMKG434 Promote products and services Group B BSBOPS404 Implement customer service strategies Group B BSBSTR401 Promote innovation in team environments Group B BSBSTR501 Establish innovative work environments Group B If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-BSBOPS305 Process customer complaints Ready for Sale Core units MSMENV272 Participate inOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner