Learner Resources-ICTWEB527 Research and apply emerging web technology trends MEM Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people HLTAID003 Provide first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services HLTAID005 Provide first aid in remote situations CHCLEG001 Work legally and ethically HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status If you require RPL Kits with comprehensive benchmarking

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Core units SITTIND001 Source and use information on the tourism and travel industry SITXCCS011 Interact with customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units BSBWOR203 Work effectively with others BSBSUS201 Participate in environmentally sustainable work practices SITXFSA001 Use hygienic practices for food safety SITXINV001 Receive and store stock BSBSUS201 Participate in environmentally sustainable work practices SITXFSA002 Participate in safe food handling practices SITXINV002 Maintain the quality of perishable items

Demonstration and observation kit with practical tasks

Learner Resources-ICTWEB527 Research and apply emerging web technology trends MEM Core units CHCDIV001 Work withOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all