Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Ready for Sale Units of competency FWPCOT6201 Manage

Units of competency FWPCOT6201 Manage community engagement BSBCRT402 Collaborate in a creative process FWPCOT5208 Build and maintain community relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Standards for RTOs 2025

procure and store construction materials for building and construction projects CPCSUS4002 Use building science principles to construct energy efficient buildings BSBPMG422 Apply project quality management techniques CPCCBC4013 Prepare and evaluate tender documentation CPCCBC4052 Lead and manage teams in the building and construction industry If you require RPL Kits with comprehensive benchmarking

Units of competency BSBAUD513 Report on quality audits BSBAUD512 Lead quality audits BSBAUD511 Initiate quality audits BSBAUD411 Participate in quality audits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Ready for Sale Units of competency FWPCOT6201 ManageOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all